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AVID provides confidential assessments of new home buyer satisfaction
for single and multi-family home builders throughout the U.S. AVID has
the most comprehensive and current national builder database in the homebuilding
industry. A database of this quality enables AVID to compare and rank
builders within a market, region, or nationwide. Such comparisons provide
builder-clients with a clear picture of how they perform in comparison
to their market, region, or the rest of the country.
Utilizing the Home Buyer Satisfaction Inventory, AVID evaluates and compares
builders on the basis of customer satisfaction and compiles a detailed
report outlining areas of excellence and concern. This information enables
each builder to monitor their organizational quality and identify areas
for improvement.
Our comprehensive and proven home buyer survey provides detailed
information in the areas of:
- •Product
Satisfaction
•Service
Satisfaction
•Workmanship/Materials
•Lot
and Location
•Home
Features
•Sales
Representative
•Warranty
Service
•Options
& Color Selections
•Loan/Closing
Process
•Walk-Through
Process
•Marketing
Information
•Total
Home Buyer Satisfaction
Tim Schaeffer
Communities prides itself in listening to our customers and improving
their experience. We are proud to work with AVID to continually improve
our operations and building processes. Please take the time to give us
your thoughts by completing your survey when the time comes.
Jason Schaeffer
President
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